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New Hexagon Service Programme Simplifies CMM Maintenance

A new service programme, recently announced by Hexagon’s Manufacturing Intelligence division, provides businesses in ASEAN, Pacific and Korea with comprehensive service and support for their Hexagon coordinate measuring machines (CMMs) to keep them performing at their best and ensure product quality and productivity.

The MyCare programme is an easy cost-effective software and hardware maintenance subscription that ensures a manufacturer’s quality control capabilities are properly maintained, allowing them to spend less time scheduling maintenance activities, system updates and essential calibrations so they can focus on meeting customer requirements.

To stay competitive in today’s challenging environment requires manufacturers to carefully manage the condition and availability of their critical metrology equipment. They must minimise unplanned downtime and ensure maximum productivity; they need to be sure of their metrology capabilities to ensure consistent quality and compliance with customers’ standards. However, properly maintaining a CMM and getting the right advice and help when needed can be a challenge that diverts a manufacturer’s valuable time and effort.

MyCare helps manufacturers of all sizes ensure they achieve optimal performance of their Hexagon CMMs year after year throughout their operational life to get the most from their investment and ensure continuous productivity.

“We aim to provide a comprehensive and flexible set of services that empower owners of Hexagon CMMs for success today and throughout the life of their equipment,” says Boon Choon Lim, President of Hexagon’s ASEAN, Pacific and Korea region. “Our customers have also repeatedly expressed the desire for unified software and hardware support from a single source rather than having to deal with multiple service providers. MyCare answers these needs. We make CMM service simpler and more efficient and bring our technical knowledge and extensive service expertise to the programme to save manufacturers time and costs.”

MyCare subscription plans include a wide array of benefits, including regular software updates, annual certifications, unlimited technical support, preventive maintenance and full coverage or discounts on replacement parts and service labour. Manufacturers can also monitor their CMM health and performance in real time using the advanced capabilities of Metrology Asset Manager – Hexagon’s cloud-based asset management software.

With the flexibility of three service plans – MyCare Basic, Essential or Premium – with increasing benefits and security, manufacturers can choose the exact scope they need to best meet their system and business needs. A MyCare plan ensures manufacturers maintain their peak measurement capabilities and get expert support without having to sacrifice their time to obtain what they need to be successful.

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