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Creaform Opens New Customer Service Center in Mexico

Creaform, a business unit of AMETEK, Inc. and a worldwide leader in portable 3D measurement solutions and engineering services, has announced the opening of a new service center in Reynosa, Mexico.

The announcement sends a strong message of support and autonomy for the Creaform community in Mexico with Creaform’s expert on hand to offer a wide range of services, including shipping and local system calibrations for its HandySCAN 3D, HandyPROBE, and MetraSCAN 3D systems.

With this investment, Creaform aims for quicker turnaround times to optimize system performance levels, lower shipping costs, and facilitate the customs process for Creaform’s customers. It will also minimize the occasional shipments of their products to Creaform headquarters in Lévis, Canada. The company’s entire clientele will benefit from optimized handling costs and better control over the RMA process (return merchandise authorization).

“Recognizing the crucial role in delivering exceptional local service, our new service center marks a pivotal step in our commitment to the Mexican market. It clearly demonstrates how Creaform tailors its services based on the region’s specific needs,” said David Gagné, VP of Creaform Services. “This isn’t simply about the company’s expansion. It’s about elevating the entire service experience through deeper business relationships and more personalized solutions.”

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