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Creaform Opens New EMEA Product Repair Center

Creaform has announced the opening of their new 660-square-meter repair center, adjacent to their France office based in Fontaine (close to Grenoble). This endeavour sends a strong message of support and autonomy for the Creaform community in the EMEA region: the company can now leverage solid calibration and acceptance results locally, and address repairs on the entire Creaform portfolio.

With this major investment, the company aims to reduce the time of the repair process, namely in terms of overseas shipping. Partners and end customers of the EMEA territory (Europe, Middle East, Africa) will now benefit from a local service, which will reduce the occasional expedition of their products to the Creaform headquarters in Lévis (Québec), Canada. This translates to an optimisation of handling costs and better control over the RMA process (return merchandise authorization). The repair center will also receive, manage and process Creaform systems coming from India instead of receiving them in Canada, as is the case today.

Thanks to the ISO 9001 (July 2022) and ISO 17025 (December 2022) certifications it received, this new center can conduct calibration and acceptance tests locally, on all quality control systems and products throughout the Creaform portfolio. Going forward, all repairs will be completed with the same level of service as Creaform HQ. ISO 9001 is the standard that covers the implementation of a quality management system in a given organization while ISO 17025 extends to an organization’s ability to generate reliable results in terms of calibration and testing.

“We have at heart to provide a quality of service at least as good as our systems!” claimed Fanny Truchon, President & Business Unit Manager at Creaform. “We trust these service improvements will prove instrumental in relieving our existing and future EMEA customers from delays and costs associated with the logistics of a point of service located on a whole other continent. This marks the end of a journey that started in February 2021, when we started looking for a suitable site, but also opens an era of simplicity and autonomy for us and our customers in the region,” she concluded.

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