Metrologic Group Advances AI for Manufacturing with Metrolog Copilot Launch
Metrologic Group is elevating customer support with the release of Metrolog Copilot, a powerful new chatbot assistant now available to customers. Metrolog Copilot is designed to be the first-line, universal, and all-time available support to efficiently handle customer queries and guide users through Metrologic Group’s comprehensive software solutions.
Accessible directly through Metrologic Customer Extranet Account, Metrolog Copilot is a web-based chatbot that acts as an intelligent search engine. It leverages a sophisticated Large Language Model (LLM), powered by Microsoft Azure and OpenAI, to instantly answer questions about all Metrologic Group X4 products documentation.
This application is part of the larger Manufacturing Copilots / AI for Manufacturing initiative championed by SMF, showcasing Metrologic Group’s commitment to integrating advanced AI into its customer ecosystem.
Metrolog Copilot offers unparalleled convenience and accessibility:
Universal Reach: As a web-based tool, it requires no installation or software dependency, only an active internet connection and an active maintenance contract to access it via the Metrologic Group Extranet portal. It supports the entire Metrologic software product portfolio.
24/7 Availability: The assistant is instantly available seven days a week, 24 hours a day, ensuring users can get answers when they need them.
Multilingual: It supports more than 15 languages and understands natural language input, making support intuitive and globally accessible.
A key feature of Metrolog Copilot is its source-referencing capability. While it acts as an effective filter to quickly resolve issues before contacting human technical support, every answer includes a link to the relevant official documentation. This ensures users have access to comprehensive, referenced information for deeper exploration, making Metrolog Copilot a reliable and trusted guide for mastering Metrologic Group solutions.
More information: www.metrologic.group
